🧩 Job Overview
We are looking for a technically strong and customer-focused Service Engineer to manage installation, commissioning, servicing, and maintenance of Batch Coding & Laser Marking Machines. The ideal candidate should possess hands-on technical expertise, excellent troubleshooting skills, and a commitment to delivering high-quality after-sales support.
🔧 Key Roles & Responsibilities
🔹 Installation & Commissioning
œ… Install, commission, and demonstrate Batch Coding & Laser Marking Machines at customer sites
œ… Ensure machines operate as per specifications and quality standards
🔹 Service & Maintenance
œ… Perform preventive maintenance and breakdown servicing
œ… Diagnose faults and resolve issues with minimum downtime
œ… Attend service calls, site visits, and emergency breakdowns
🔹 Customer Support & Training
œ… Train customer operators on machine usage and basic troubleshooting
œ… Handle customer complaints professionally and ensure quick resolution
œ… Coordinate with sales and technical teams for customer satisfaction
🔹 Documentation & Reporting
œ… Maintain service reports, visit logs, and spare parts usage records
œ… Support warranty, AMC, and post-sales service activities
œ… Follow company service SOPs and safety standards