We are seeking an enthusiastic and confident Tele Caller / Tele Executive to support our Delhi office operations. The role involves handling outbound and inbound calls, following up on leads, explaining company products and services, coordinating with customers, and maintaining accurate call records while ensuring a professional customer experience.
🔧 Key Roles & Responsibilities
Make outbound calls to prospective and existing customers as per assigned data
Handle inbound customer calls and respond to inquiries in a professional manner
Explain company products/services, features, pricing, and offers clearly
Follow up on leads and inquiries to convert them into potential business opportunities
Maintain regular customer interaction to build and strengthen relationships
Record and update call details, customer information, and call outcomes accurately
Resolve basic customer issues or escalate matters to the concerned department when required
Collect customer feedback and share market insights with the team
🛠 Skills & Competencies
Good verbal communication and listening skills
Confident and persuasive speaking ability
Basic computer knowledge (MS Word, Excel, Email)
Ability to handle customers politely and professionally
Target-driven and strong follow-up skills
🎯 Preferred Candidate Profile
Experience in Telecalling / Inside Sales / Customer Support
Comfortable handling calling targets and follow-ups
Positive attitude with willingness to learn
Female candidates both can apply